WE ACCEPT MOST MAJOR CREDIT CARDS INCLUDING VISA, MASTERCARD, DISCOVER and most debit cards. Sorry we do not accept American Express.
When you place your order, we Pre-Authorize a payment on your Credit Card but no charges will be made until your order is Ready to Ship/Deliver (if shipment/Delivery is sent directly from the manufacturer to the customer, Credit Card will be charged when shipping notification is received from the manufacturer).
We also accept Checks, Bank Wires, and Money Orders.
SHIPPING & RETURNS
Standard Shipping - Curb side Delivery. minimum order of $499.
SHIPPING IN NYC - WHITE GLOVE (PLATINUM)
White Glove Platinum - Delivery will take in to your house up to 2 Flights of stairs in to the room you want. Merchandise will be unpacked and assembled. Wrapping will be removed from living area and placed outside for sanitation.
OUT OF STATE SHIPPING - WHITE GLOVE INSIDE PLACEMENT
We deliver to NYC 5 boroughs, Long Island, and NJ at this time. Special arrangements can be made for other states. White Glove Inside Placement - Delivery will take in to your house up to 2 Flights of stairs in to the room you want unpack product and place in desired area of room floor. Wrapping will be removed from living area and placed outside for sanitation.
All orders are processed within 24-48 hours of placement. Most products are available for immediate delivery and arrive within approximately 2-21 business days. However, it has to be mentioned, that the delivery time depends on what a customer actually orders, because sometimes some of the products that we offer take longer to arrive. Especially, if the products you ordered are over sized, too fragile or imported, because such products require thorough inspection against scratches, chips and cracks prior to shipping and we need to take extra precautions to avoid damaging during transportation. After receiving your order we always follow up with a phone call or an e-mail to inform you about the estimated delivery timeline, therefore it is extremely important that you include the best phone number to reach you in your contact information.
Please follow these steps:
1. Inspect the merchandise for damage before you sign the Delivery Acceptance form from the trucking company.
2. DO NOT sign the delivery acceptance form until you (or your agent) have inspected the merchandise for damage during shipping.
3. In the event your merchandise has been damaged during shipping notify us immediately.
Record the damage on the Delivery Receipt (there will be a special section on the form for you to describe the damage), which will be provided to you by the truck driver and have the delivery team bring the damaged merchandise back to the warehouse for exchange - Do NOT keep the affected part/product - have the delivery team bring it back to our warehouse for replacement. If you do decide to keep the affected part/product - the sale will become FINAL and no damage claims will be accepted for replacement after the delivery team leaves.
No Damage Claims will be allowed if the merchandise has been signed for clear at the time of delivery.
If you wish to return or exchange merchandise, please follow these steps:
1. ASSEMBLED FURNITURE IS NOT RETURNABLE. If you wish to return your order - do NOT assemble the furniture and/or do NOT let the delivery team assemble your furniture. ASSEMBLED FURNITURE IS NOT ELIGIBLE FOR RETURN.
2. Our customer service representative must be notified within 7 days after the delivery if you wish to exchange or return UNASSEMBLED merchandise for refund.
3. Contact our customer service representative within 7 hours of receipt of your purchase in order to obtain the Return Authorization.
4. The merchandise must be in its original mint (brand new) condition. No refunds or exchanges will be allowed if the merchandise has been assembled or used.
5. All eligible returns and exchanges are subject to 25% restocking fee - NO EXCEPTIONS.
6. Damage and/or defect is NOT a valid reason to return the product without the applicable Restocking Fee. All defective parts/items will be replaced at no cost to you.
7. Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.
8. All returns must be double boxed (manufacturer's box inside the shipping box). Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer's box. For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages or lost merchandise during shipping. We are not responsible for merchandise being lost before it reaches our warehouse.
9. No returns will be accepted without the original manufacturer packaging.
10. No C.O.D. deliveries will be accepted. Freight must be paid directly to the carrier.
11. Original shipping charges are non-refundable.
12. Shipping charges to return merchandise are non-refundable
All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply giving us a call or sending us an e-mail. If for any reason the cancellation occurs after 24 hours of placing an order and your order has not yet been shipped, we will cancel the order and the full refund will be credited to your account within 15 (fifteen) business days. Cancellation of an order, which has already been PROCESSED and/or SHIPPED, is subject to 25% restocking fee and Shipping fee.
CREDITS TO YOUR CHARGE CARD
Please allow up to 15 calendar days from the date we receive your return to process your refund. The refund will be issued and credited to the original card account, which was used to complete the order. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of the returned merchandise.
YOUR PERSONAL INFORMATION
We assure you that we respect your privacy. We are the sole owner of the information collected on this site. We will not sell, rent, or release this information, nor will we share it in ways different from what is disclosed in this statement.
EXTERNAL LINKS AND LINKS FROM OTHER WEBSITES AND SEARCH ENGINES
This site contains links to other Web sites. We are not responsible for the privacy practices or the content of such sites. Links to our site can be found on other web sites and/or search engines. We are not responsible if such links display any outdated information. Price or availability of products listed on our site changes daily and it may not be reflected immediately in search engine results. We are not responsible for any inaccuracy of such links.
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the sole benefit of our site to send information to customers about orders, about our company, and to send promotional material. Where required, we also share this information with certain intermediaries (freight carriers, shipping companies and product manufacturers) strictly to process and ship your order.
This information is also used for billing and to contact you when necessary. Demographic and profile data is also collected at our site. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences. You may opt out of receiving mailings. Please send us an email with the subject line "remove" and we will remove you from our mailing list
In our surveys we ask for contact information (typically an email address) and demographic information (for example, zip code, age, or income level). We use this information to send promotional material about furniturecenternyc.com products and services.
CHANGES TO THIS POLICY